Resume
Resume
Resume
Download Resume
Download Resume
Education
Education
Education
San Diego State University, BA: Public Administration
San Diego State University BA: Public Administration
San Diego State University BA: Public Administration
National University, MA: Health Administration
National University MA: Health Administration
National University MA: Health Administration
Certifications
Certifications
Certifications
Springboard, UX Design Bootcamp, 2019-2020
Springboard, UX Design Bootcamp, 2019-2020
Springboard, UX Design Bootcamp 2019-2020
Udacity, User Experience Nanodegree, 2020
Udacity, User Experience Nanodegree, 2020
Udacity, UX Nanodegree
2020
Experience
Experience
Independent Contractor
Independent Contractor
Mercor Intelligence is an AI data platform and talent network that utilizes human subject matter experts to train, evaluate, and benchmark frontier large language models.
Mercor Intelligence
Mercor Intelligence
May 2026 – Present
May 2026 – Present
Remote
Remote
● Providing expertise in Product Design/UX to improve models for a top AI lab.
● Operate at the intersection of Al and creative workflow optimization, training and evaluating large language models on design, UX, and visual communication standards.
● Act as a bridge between human creative judgment and machine-generated output, helping shape how Al is practically integrated into modern design workflows.
● Providing expertise in Product Design/UX to improve models for a top AI lab.
● Operate at the intersection of AI and creative workflow optimization, training, and evaluating large language models on design, UX, and visual communication standards.
● Act as a bridge between human creative judgement and machine-generated output, helping shape how AI is practically integrated into modern design workflows.
UX Consultant
UX Consultant
Independent Contractor
UXPRESS is a startup agency located in San Diego, California which specializes in global UX research and design as well as localization.
UXPRESS is a startup agency located in San Diego, California which specializes in global UX research and design as well as localization.
Mercor Intelligence is an AI data platform and talent network that utilizes human subject matter experts to train, evaluate, and benchmark frontier large language models.
UXPRESS Consulting Inc (Freelance)
UXPRESS Consulting Inc (Freelance)
Mercor Intelligence
Jun 2017 – Present
Jun 2017 – Present
May 2026 – Present
Remote
Remote
Remote
● Led inclusive accessibility research, recruiting participants with visual impairments to improve client cloud services and expand reach to underserved users.
● Developed end-to-end UX strategies across research, benchmarking, participant recruitment, and survey design.
● Translated research insights into actionable product improvements that increased usability and customer satisfaction.
● Managed paid social campaigns (Meta/Facebook) and organic social strategy to grow brand awareness and audience engagement.
● Led inclusive accessibility research, recruiting participants with visual impairments to improve client cloud services and expand reach to underserved users.
● Developed end-to-end UX strategies across research, benchmarking, participant recruitment, and survey design.
● Translated research insights into actionable product improvements that increased usability and customer satisfaction.
● Managed paid social campaigns Meta/Facebook) and organic social strategy to grow brand awareness and audience engagement.
● Providing expertise in Product Design/UX to improve models for a top AI lab.
● Operate at the intersection of AI and creative workflow optimization, training, and evaluating large language models on design, UX, and visual communication standards.
● Act as a bridge between human creative judgement and machine-generated output, helping shape how AI is practically integrated into modern design workflows.
UX Consultant
UXPRESS is a startup agency located in San Diego, California which specializes in global UX research and design as well as localization.
UXPRESS Consulting Inc (Freelance)
Jun 2017 – Present
Remote
● Led inclusive accessibility research, recruiting participants with visual impairments to improve client cloud services and expand reach to underserved users.
● Developed end-to-end UX strategies across research, benchmarking, participant recruitment, and survey design.
● Translated research insights into actionable product improvements that increased usability and customer satisfaction.
● Managed paid social campaigns (Meta/Facebook) and organic social strategy to grow brand awareness and audience engagement.
Operations Generalist
Operations Generalist
Operations Generalist
MyAli.ai empowers 3D creators and businesses with AI-driven, democratized product design.
MyAli.ai empowers 3D creators and businesses with AI-driven, democratized product design.
MyAli.ai empowers 3D creators and businesses with AI-driven, democratized product design.
MyAli.ai (Contractor)
MyAli.ai (Contractor)
MyAli.ai (Contractor)
April 2025 – May 2025
April 2025 – May 2025
April 2025 – May 2025
Remote
Remote
Remote
● Built a Custom GPT using proprietary reference materials to support internal design workflows.
● Researched emerging LLM platforms to identify high-impact internal use cases and process improvements.
● Generated branded website visuals using Midjourney to support multiple digital properties.
● Designed an operational dashboard that simplified complex data into card-based UI components, reducing cognitive load and improving decision-making.
● Built a Custom GPT using proprietary reference materials to support internal design workflows.
● Researched emerging LLM platforms to identify high-impact internal use cases and process improvements.
● Generated branded website visuals using Midjourney to support multiple digital properties.
● Designed an operational dashboard that simplified complex data into card-based UI components, reducing cognitive load and improving decision-making.
● Built a Custom GPT using proprietary reference materials to support internal design workflows.
● Researched emerging LLM platforms to identify high-impact internal use cases and process improvements.
● Generated branded website visuals using Midjourney to support multiple digital properties.
● Designed an operational dashboard that simplified complex data into card-based UI components, reducing cognitive load and improving decision-making.
Junior UX Designer
Junior UX Designer
Junior UX Designer
Designer Abroad is a UX design agency creating transformative user experiences across platforms and touchpoints.
Designer Abroad is a UX design agency creating transformative user experiences across platforms and touchpoints.
Designer Abroad is a UX design agency creating transformative user experiences across platforms and touchpoints.
Designer Abroad (Freelance)
Designer Abroad (Freelance)
Designer Abroad (Freelance)
Nov 2022 – Dec 2024
Nov 2022 – Dec 2024
Nov 2022 – Dec 2024
Remote
Remote
Remote
● Facilitated user interviews and usability research to uncover user needs, motivations, and friction points.
● Synthesized qualitative insights into wireframes and interaction designs that improved user flows.
● Collaborated with cross-functional teams (design, product, engineering) in an agile environment to deliver iterative improvements.
● Contributed to a culture of continuous feedback and design iteration to elevate product quality.
● Facilitated user interviews and usability research to uncover user needs, motivations, and friction points.
● Synthesized qualitative insights into wireframes and interaction designs that improved user flows.
● Collaborated with cross-functional teams (design, product, engineering) in an agile environment to deliver iterative improvements.
● Contributed to a culture of continuous feedback and design iteration to elevate product quality.
● Facilitated user interviews and usability research to uncover user needs, motivations, and friction points.
● Synthesized qualitative insights into wireframes and interaction designs that improved user flows.
● Collaborated with cross-functional teams (design, product, engineering) in an agile environment to deliver iterative improvements.
● Contributed to a culture of continuous feedback and design iteration to elevate product quality.
UX Business Analyst
UX Business Analyst
UX Business Analyst
A Korean-language media outlet delivering news, talk and cultural programming to the Korean-American community.
A Korean-language media outlet delivering news, talk and cultural programming to the Korean-American community.
A Korean-language media outlet delivering news, talk and cultural programming to the Korean-American community.
Radio Korea
Radio Korea
Radio Korea
Jan 2021 – Jul 2024
Jan 2021 – Jul 2024
Jan 2021 – Jul 2024
Remote
Remote
Remote
● Increased ad display revenue by 200% through cross-functional project leadership with IT and marketing teams.
● Led UX enhancements across website and internal workflows to improve user satisfaction and operational efficiency.
● Designed and analyzed user surveys to track sentiment and inform data-driven UX decisions.
● Facilitated a user-centric approach, expertly monitoring user sentiment through surveys and comprehensive research. Translated these valuable insights into targeted UX enhancements, impeccably catering to user needs and preferences.
● Redesigned the Radio Korea hate crimes reporting page to improve accessibility and usability for the Koreatown community, increasing clarity and ease of reporting.
● Increased ad display revenue by 200% through cross-functional project leadership with IT and marketing teams.
● Led UX enhancements across website and internal workflows to improve user satisfaction and operational efficiency.
● Designed and analyzed user surveys to track sentiment and inform data-driven UX decisions.
● Facilitated a user-centric approach, expertly monitoring user sentiment through surveys and comprehensive research. Translated these valuable insights into targeted UX enhancements, impeccably catering to user needs and preferences.
● Redesigned the Radio Korea hate crimes reporting page to improve accessibility and usability for the Koreatown community, increasing clarity and ease of reporting.
● Increased ad display revenue by 200% through cross-functional project leadership with IT and marketing teams.
● Led UX enhancements across website and internal workflows to improve user satisfaction and operational efficiency.
● Designed and analyzed user surveys to track sentiment and inform data-driven UX decisions.
● Facilitated a user-centric approach, expertly monitoring user sentiment through surveys and comprehensive research. Translated these valuable insights into targeted UX enhancements, impeccably catering to user needs and preferences.
● Redesigned the Radio Korea hate crimes reporting page to improve accessibility and usability for the Koreatown community, increasing clarity and ease of reporting.